Service Terms & Conditions
Last updated: 14 September 2026
These Terms explain how 360 View works with clients and what each party can expect when commissioning our services.
We aim to keep our terms clear, fair and practical. They should be read together with the quotation, proposal or project confirmation provided for your particular project.
1. About 360 View
360 View is a trading name of 360 View Tech Ltd, registered in England and Wales under company number 13568546.
360 View Tech Ltd
1 St Katharine’s Way
London
E1W 1UN
United Kingdom
VAT number: 435324707
Email: hello@360-view.co.uk
These Terms are primarily intended for services supplied to businesses, public bodies and other organisations. If you are purchasing as a consumer, your statutory rights are not affected.
2. Our Agreement With You
Most projects begin with a quotation, proposal or written confirmation setting out the agreed service, price and any project-specific requirements.
A Client may accept a project in writing or verbally. Where an authorised representative instructs us to proceed, confirms the booking or gives us access to begin the agreed work, we will treat this as approval of the project and these Terms.
Where important details have been agreed verbally, we may confirm them afterwards by email or message so that both parties have a clear record of what was agreed.
If a quotation or project confirmation contains a specific term that differs from these general Terms, the project-specific term will take priority.
Changes made to these Terms after a project has already been agreed will not automatically apply to that existing project.
3. Project Scope and Changes
We will deliver the services described in the accepted quotation.
Depending on the project, this may include Matterport digital twins, Google Street View capture and publishing, 360 photography, bespoke virtual tours, point cloud scanning, photography, spatial data, hosting or related services.
The quotation will normally identify the location, expected coverage, deliverables and any relevant hosting or publishing arrangements.
If the Client later requests additional areas, new outputs, extra editing, return visits or other work beyond the agreed scope, this may result in an additional charge. We will agree any additional charges before carrying out extra work.
4. Pricing, Deposits and Payment
Unless stated otherwise, our prices are exclusive of VAT.
A deposit may be required to secure a booking. This is particularly common for larger projects, multi-day work, projects involving travel or bookings where substantial time is reserved in advance.
The amount and payment schedule will be stated in the quotation or invoice.
Deposits may cover reserved production time, planning, administration, travel arrangements and other work carried out before the capture date.
We may withhold final deliverables, transfers, publication or continuing hosting where an invoice relating to that service is overdue.
For commercial clients, we reserve our statutory rights in relation to late payment and reasonable recovery costs.
5. Cancellation and Rescheduling
We understand that project schedules sometimes change and will normally try to accommodate reasonable requests to move a booking.
For standard appointments, we ask for at least 24 hours’ notice where a confirmed capture needs to be cancelled or rescheduled.
Larger projects, multi-day bookings, projects involving travel or assignments where a site has been reserved exclusively for our team may have different cancellation terms. These will normally be stated in the quotation or agreed before the booking is confirmed.
If a project is cancelled after we have already incurred non-refundable costs, completed substantial planning or reserved significant production time, we may retain all or part of the deposit or charge reasonable costs already incurred.
If we need to reschedule because of illness, equipment failure, severe weather or another event outside our reasonable control, we will offer an alternative date. If we cannot provide the agreed service within a reasonable period and no suitable alternative can be agreed, we will refund payments for work that has not been provided.
6. Site Preparation, Access and Operational Environments
The Client is responsible for ensuring that we have the access reasonably required to complete the agreed work.
The premises should be prepared before capture. Depending on the project, this may include cleaning and presentation, opening required rooms, switching on lighting, removing unnecessary obstructions and arranging access to secure or restricted areas.
The finished imagery will normally show the premises as they appeared at the time of capture. Unless additional editing has been specifically agreed, 360 View is not responsible for temporary objects, stock, furniture, signage, equipment, personal belongings or other visible conditions that were present during the capture.
Many of the environments we work in remain operational. Where agreed, we can plan around staff, contractors, visitors, meetings, deliveries or other site activity.
For complex venues or safety-sensitive environments, we may instead recommend that particular areas are reserved exclusively for the capture.
If significant areas are unexpectedly inaccessible, the site is not ready, or circumstances outside our control prevent completion, additional time or a return visit may be chargeable.
7. Health, Safety and Permissions
We will follow reasonable site safety requirements communicated to us and use appropriate protective equipment where required.
The Client must inform us in advance about known hazards, restricted areas, inductions, specialist access requirements and relevant site rules.
We may stop or postpone work if we reasonably believe that conditions are unsafe.
Where specialist personnel, supervision or equipment are required to access an area safely, capture of that area will depend on those arrangements being available.
The Client confirms that it has authority to commission the agreed work and to give us access to the areas included in the project.
Where appropriate, the Client is also responsible for notifying staff, occupants, contractors or other affected parties about the planned capture and identifying any sensitive or restricted areas that should not be recorded.
8. Outdoor Capture and Weather
Outdoor photography, Google Street View and other exterior capture depend on suitable environmental conditions.
We may recommend postponing outdoor work where rain, poor visibility, strong winds, unsafe conditions or other environmental factors would materially affect the quality or safety of the capture.
Where this happens, we will work with the Client to arrange a suitable alternative date.
9. Delivery, Corrections and Additional Work
Delivery times depend on the size and complexity of the project.
Smaller projects are often completed within a few working days. Large, multi-location, bespoke or technically complex projects may require more time.
Unless expressly agreed as a fixed deadline, delivery dates are estimates rather than guarantees.
If a delivered project contains an error caused by 360 View or does not materially match the agreed scope, please tell us within a reasonable period. We will investigate and correct genuine errors without additional charge where appropriate.
Changes resulting from new Client requirements, alterations to the premises after capture, additional areas or new creative requests are outside the original scope and may be chargeable.
10. Measurements, Floor Plans and Spatial Data
Matterport models, floor plans, point clouds and other spatial outputs are created using the capabilities and tolerances of the agreed capture system.
Unless expressly stated in the quotation, measurements and spatial outputs are provided as visual and spatial reference information and should not be treated as a certified measured building survey, structural survey or other professional survey requiring independently verified dimensions.
Where precise dimensions are critical for construction, manufacturing, structural work or another technical purpose, the Client should verify those dimensions through an appropriately qualified professional unless survey-grade accuracy has been expressly included in our scope.
Where a particular accuracy standard or technical deliverable is required, this should be agreed before the project begins.
11. Files, Hosting and Account Responsibility
Downloadable photographs, videos or other files may be supplied through secure download or cloud-storage services.
Clients should download and retain files intended for permanent possession. Unless otherwise agreed, we do not guarantee indefinite storage of original files, working files or downloadable project assets after delivery.
Virtual tours hosted through Matterport or another platform may require an active hosting service or subscription to remain accessible.
The quotation will state whether hosting is:
provided by 360 View,
included for a defined period,
charged separately, or
transferred to a Client-controlled account.
Where 360 View provides hosting, renewal charges may apply.
If a Matterport model or other hosted project is transferred to the Client, responsibility for the required account, subscription and future hosting normally passes to the Client.
If hosting expires or is cancelled, public or private access to the hosted tour may stop even though the original capture work has already been completed.
12. Third-Party Platforms
Some of our services rely on independent technology platforms that are not controlled by 360 View.
These may include Matterport, Google Maps, Google Street View and other hosting, mapping or virtual-tour providers.
We select and use these services professionally, but their software, infrastructure, policies, features, subscriptions and continued availability are controlled by the relevant provider.
Matterport
360 View is responsible for professionally planning, capturing and configuring the Matterport project within the agreed scope.
Matterport independently controls its platform, hosting infrastructure, account services and software functionality.
Features, pricing, subscriptions and technical requirements may change over time. We cannot guarantee that the Matterport platform will remain permanently unchanged or operate without interruption.
If a platform-related problem affects a Matterport project delivered by us, we will provide reasonable support in identifying the issue and, where appropriate, assist with the available Matterport support process.
Google Maps and Street View
Where a project includes Google Street View, 360 View will capture, prepare and publish or submit eligible imagery using the processes available to us at the time.
Google independently controls Google Maps, Street View, Business Profiles and the systems used to process, display, connect, moderate and remove contributed imagery.
We therefore cannot guarantee permanent publication, a particular display position, Street View connection, ranking, number of views or commercial outcome.
Google may change how imagery is processed or connected after publication.
If an issue affects Street View content created by 360 View, we will provide reasonable assistance in investigating the problem and, where appropriate, support the Client through available Google support or appeal procedures.
Other Platforms
Where another third-party platform forms part of the agreed solution, its availability and functionality remain subject to that provider’s own systems and terms.
If a significant platform change affects a service we delivered, we will help the Client understand the available options where reasonably possible.
13. Intellectual Property and Use of Delivered Work
Unless otherwise agreed, 360 View retains copyright and other intellectual property rights in original photography, media, virtual-tour design and other creative work produced by us.
Once the relevant invoices have been paid in full, the Client receives permission to use the delivered work for the business purpose for which it was commissioned, including agreed website, property, marketing, internal, project or social-media use.
Rights relating to Matterport, Google and other independent platforms remain subject to those providers’ own terms.
Where the Client supplies logos, photographs, plans, text, music or other material for inclusion in a project, the Client confirms that it has permission to provide and use that material.
14. Confidentiality and Portfolio Use
We regularly work with commercially sensitive, private and operational environments and treat confidentiality seriously.
Private or restricted project content will not be intentionally published by 360 View for marketing without appropriate permission.
For publicly available projects, we may refer to the work in our portfolio, website, proposals or professional communications unless confidentiality has been agreed or the Client reasonably asks us not to.
Clients should tell us before capture if additional confidentiality requirements apply.
Both parties should handle confidential business, operational, security and technical information responsibly.
15. Privacy and Data Protection
We handle personal information in accordance with applicable UK data protection law.
Further information about how we collect, use and protect personal data is available in our Privacy Policy.
Where a project requires a separate data-processing agreement or specific privacy arrangement, this can be agreed where appropriate.
16. Circumstances Outside Our Control
Neither party will be responsible for delay or failure caused by circumstances that could not reasonably have been prevented.
This can include severe weather, major transport disruption, site closure, power or internet failure, government restrictions, platform outages or comparable events.
Where such circumstances affect a project, we will work with the Client to reschedule or identify a practical alternative.
17. Our Responsibility to You
We will provide our services with reasonable care and skill and make reasonable efforts to deliver the agreed project professionally.
We are responsible for direct loss that is reasonably foreseeable and caused by our breach of contract or negligence.
We are not responsible for losses arising from factors outside our control, including changes made by third-party platforms, inaccurate information supplied by the Client, changes to the premises after capture or business results that depend on factors such as search rankings, property enquiries, bookings, visitor numbers or sales.
We are not liable for indirect or consequential business losses, loss of anticipated profit or loss of opportunity where the law permits such exclusions.
Where legally permitted, our total liability arising from a particular project will not exceed the total fees paid or payable to 360 View for that project.
Nothing in these Terms excludes or limits liability where the law does not allow us to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
18. Ending Ongoing Services
Where a Client has an ongoing hosting, maintenance or support arrangement, either party may end that service in accordance with the agreed renewal or notice terms.
Ending an ongoing service does not remove responsibility for invoices or charges already due.
Where technically possible, we will explain available transfer or export options before an actively hosted service is discontinued.
19. Changes to These Terms
We may update these Terms as our services, technology or legal requirements change.
The latest version will be published on our website with an updated date.
Updated Terms will normally apply to new projects accepted after publication. Existing projects remain governed by the Terms agreed when the project was accepted unless both parties agree otherwise.
20. Governing Law and Resolving Problems
These Terms and services provided by 360 View Tech Ltd are governed by the laws of England and Wales, unless another arrangement has been expressly agreed in writing.
If a problem occurs, we encourage Clients to contact us first.
We will make reasonable efforts to understand genuine concerns and resolve them professionally.
If a dispute cannot be resolved, the courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.
Contact
Questions about these Terms can be sent to:
360 View Tech Ltd trading as 360 View
1 St Katharine’s Way
London
E1W 1UN
United Kingdom
Email: hello@360-view.co.uk