Case Study: Tower Hamlets Embracing Virtual Tour Technology to Showcase Public Spaces in Immersive 360 Degrees
In a progressive move to enhance community engagement and accessibility, Tower Hamlets Council collaborated with 360 View to create 360 virtual tours of their public spaces. This initiative aimed to provide an immersive online experience for individuals interested in exploring these venues before visiting them physically.
Background
Tower Hamlets, a bustling borough in London, is home to a diverse array of public spaces, including parks, community centres, and historical sites. Recognising the potential of digital technology to improve public service and community involvement, the Tower Hamlets Council sought to make these spaces more accessible to the public, especially for planning visits or events.
Objectives
- Enhanced Accessibility: To offer an online, interactive means for people to explore public spaces within Tower Hamlets.
- Community Engagement: To increase awareness and usage of these spaces by the local community.
- Event Planning: To aid individuals and organizations in planning events by providing detailed previews of the venues.
- Inclusive Access: To ensure that people with mobility issues or those who cannot physically visit the spaces can still explore and enjoy them.
Strategy and Implementation
Development of Virtual Tours
360 View embarked on a project to create high-quality, 360-degree virtual tours of key public spaces in Tower Hamlets. The process involved:
- On-Site Scanning: Using advanced cameras and software to capture detailed panoramic views of each venue.
- Interactive Features: Implementing clickable hotspots in the tours for information about specific areas or features within the spaces.
- User-Friendly Interface: Ensuring the virtual tours were accessible and easily navigable on various devices, including smartphones, tablets, and computers.
Integration and Promotion
- The virtual tours were created to be integrated into Tower Hamlets Council’s website.
- Promotional activities were important and necessary to inform the community about the availability of these virtual tours, using social media, local newsletters, and community events.
Impact and Results
- Increased Public Interest: The virtual tours led to an increase in inquiries and bookings for events at the featured venues.
- Positive Community Feedback: Residents appreciated the convenience and accessibility of being able to explore spaces online.
- Inclusive Access: The tours provided an opportunity for individuals with mobility challenges to engage with and enjoy public spaces they might otherwise not be able to visit.
- Support for Event Planning: Organizers of events utilized the virtual tours for better planning and arrangement of their activities.
Conclusion
The collaboration between Tower Hamlets Council and 360 View represents a significant stride in utilizing digital technology to enhance public service and community engagement. The virtual tours not only made the borough’s public spaces more accessible but also played a crucial role in fostering community involvement and inclusivity.

Future Directions
- Expanding the Range of Venues: Including more public spaces in the virtual tour portfolio.
- Interactive Community Feedback: Integrating options for viewers to leave feedback or suggestions directly through the virtual tour interface.
- Educational Use: Developing tours with educational content for schools and community groups to learn about the history and significance of local public spaces.
This case study demonstrates the impactful role of virtual tours in bridging the gap between physical and digital experiences, thereby enhancing community engagement and accessibility in urban public spaces.
Contact Information
For more information about Virtual Tours and how they can help your organisation showcase your space in immersive 360 degrees, allowing customers to experience this spaces as if they were there in person, please contact us here. We will be more than happy to answer your inquiries or make a booking for our team to visit your store and capture it in 360 degrees.

Explore more from 360 View: Matterport Digital Twins, business 360 virtual tours, view our project portfolio.
Frequently Asked Questions
Are virtual tours accessible for vision-impaired users?
We support screen readers and keyboard navigation for accessibility. Audio descriptions can be added to tours to help visually impaired visitors understand spaces. Ask us about accessibility features.
Is there a setup fee for virtual tours?
360 View includes capture, processing, and publishing in standard pricing. Some customisations like advanced branding or analytics tools may have additional costs. Ask about included features.
Can I disable navigation features in my tour?
Yes. You can customise which features are visible—show/hide maps, remove certain hotspots, or control viewer options. This helps shape the viewing experience to match your goals.
How long does a Matterport 3D scan take?
Scanning typically takes 1-2 hours per location. Processing and creating your digital twin takes another 1-2 weeks. You’ll receive a finished 3D model with measurements, floor plans, and interactive features ready to share.
Can virtual tours be white-labelled?
Yes. White-label solutions let agencies and resellers offer tours under their own branding. 360 View handles backend technology while you control the front-end appearance.


